Q: I forgot to enter my coupon code for the discount before I checked out. Can I still use it towards the purchase I made.
A: Unfortunately we can not apply your discount code after you have completed your check out. We recommend that you hold on to your coupon code to use towards a future purchase. Please check for any expiration dates that my apply to your discount code and please note that codes are only valid for one use per customer.
Q: Can I cancel my order?
A: Please email us at firstname.lastname@example.org if you need to inquire about cancelling an order. Please note that we can not cancel an order once it has shipped and left our hands. Refer to our refund policy for more information about refunds and returns. NOTIFICATION: ANY ORDER CANCELLED PRIOR TO SHIPMENT WILL BE ASSESSED A 10% NON-REFUNDABLE RESTOCKING FEE.
Q: An item I am interested in is marked SOLD OUT. Will you be getting more?
A: In most cases items that are marked SOLD OUT have already been reordered with our manufacturer and are on backorder or we are simply just waiting for our shipment to arrive. If you would like us to notify you when it becomes available just fill out the form under the CONTACT US icon in the lower right hand corner of the screen and we will add you to our wait list. As soon as the item is available we will send you an email to let you know! If an item is not expected for longer than 3 days from being marked SOLD OUT we will remove it from our site until our shipment is received.
Q: Will I be charged at check out or do you bill me when the item ships?
A: You are charged immediately upon checkout.
Q: How soon will my order ship?
A: We are just as excited about your order as you are and want to get it to you as soon as possible. Normally, orders will ship within 1-3 days accounting for weekends and holidays. Once your order ships you will receive an email and tracking details so you can watch your order on its journey from our home to yours.
Q: Will my items all ship together or will items ship separately?
A: We work very hard to ship items together. There may me instances where we can get better rates by shipping items separately. If your items are going to be shipped separately we will contact you so you know to expect multiple deliveries.
Q: Where is the item in my cart?
A: Adding items to your cart does not guarantee the item will go to you. Items are sold to the person who pays for the item first so we highly recommend that if you see something you like, purchase it during that visit. Leaving items in your cart with the intention of returning later to complete your order does not secure the item and does not guarantee it will be there when you come back.
Q: Why was my credit card declined at checkout?
A: There are multiple reasons why your credit card was not accepted at checkout and we always encourage you to contact your financial institutions with questions or concerns. While we can not advise why your card was declined at checkout some factors may include entering incorrect information including card number, name on card, CVV code, or the shipping zip code does not match credit card zip code on file with your bank. You can attempt to reenter your information at checkout or contact the customer service number printed on the back of your credit card with any questions.
Q: How often do you add new items?
A: We are constantly looking for new and exciting pieces to add to our collections. Check the NEW ARRIVALS page each time you visit to see recently added items.
Q: Do you take requests for items you don't have listed in any of your collections?
A: Absolutely! Let us be your personal shopper. Are you looking for a hard to find item? Use the CONTACT US icon in the bottom right hand corner of the screen to send us your request. Be sure to leave a detailed description and perhaps a link to a photo or a website to show us what it is. Be sure to include your phone number and any other contact information you'd like us to have. We'll review your request and we just might be in touch!